Privacy Policy
This policy explains what information we collect, why we collect it and how it is handled.
Information we collect
- Identity details you enter, such as names, dates of birth and place of birth
- Contact details, such as email address, phone number and mailing address
- Identification details required by the government authority to process the request
- Payment confirmation data processed by our payment provider (we do not store full card numbers)
How we use it
Information is used only to prepare, review and submit your request, to communicate with you about it, to process payment and to meet legal obligations.
Sharing
Information is shared with the applicable government authority to process your request and with service providers such as payment and delivery vendors. We do not sell your personal information.
Cookies and analytics
We use Google Analytics to understand how visitors use and navigate our website — pages viewed, time on site, and general location — using cookies and similar technologies. This helps us see what's working and improve the site. You can opt out using the Google Analytics Opt-out Browser Add-on. For more information, see the Google Privacy Policy.
We partner with Microsoft Clarity to understand how visitors use and interact with our website through behavioral metrics, heatmaps and session replay, so we can identify usability issues and improve the site. This usage data is captured using first- and third-party cookies and similar tracking technologies. We use it for site optimization and security purposes — not for advertising. For more information about how Microsoft collects and uses this data, see the Microsoft Privacy Statement.
Security and retention
Information is transmitted over an encrypted connection and retained only as long as needed for the purposes described above or as required by law.
Your choices
You may request access to, correction of, or deletion of your personal information subject to legal limits. Reach us using the contact details on our Contact page.
Important Information
- This website is operated by California Birth Certificates, a private company, and is not affiliated with, endorsed by, sponsored by, or operated by the State of California or any federal, state, county, or local government agency.
- Our service provides online assistance and processing support for eligible requests. Government agencies may provide similar services directly.
- Any government-issued certificate is issued by the applicable government authority, not by our company.
- Any service fee charged by California Birth Certificates is separate from applicable government fees.
Our services
One document, one simple process
We help you prepare and submit your California birth certificate request correctly the first time.