Refund and Cancellation Policy
These terms apply to the service fee charged by our company. Government fees are subject to the government authority's own rules.
Service fee refunds
Our service fee is fully refundable if we are unable to file your request with the issuing government office within 30 days of receiving all required information and payment in full.
To request a refund, contact us using the details on our Contact page with your order number.
Government fees
Government fees, when applicable, are collected by or remitted to the government authority. Refunds of those fees are governed by that authority's rules and are outside our control.
Important Information
- This website is operated by California Birth Certificates, a private company, and is not affiliated with, endorsed by, sponsored by, or operated by the State of California or any federal, state, county, or local government agency.
- Our service provides online assistance and processing support for eligible requests. Government agencies may provide similar services directly.
- Any government-issued certificate is issued by the applicable government authority, not by our company.
- Any service fee charged by California Birth Certificates is separate from applicable government fees.
Our services
One document, one simple process
We help you prepare and submit your California birth certificate request correctly the first time.